Aapki complaints aur issues ka timely resolution hamari priority hai
Hamare Contact Us page par jaayein aur form fill karein — transaction ID, screenshot aur description ke saath.
Aapko 24 ghante mein complaint ka acknowledgement milega aapke email par.
Hamari team aapki complaint investigate karegi aur zaroorat padne par additional information maangi ja sakti hai.
7 business days mein final resolution provide kiya jayega. Complex cases mein 15 days lag sakte hain.
Agar 15 business days mein satisfactory resolution nahi milta toh aap Razorpay ke Payment Aggregator Grievance Portal par escalate kar sakte hain:
Aap RBI Ombudsman se bhi contact kar sakte hain: cms.rbi.org.in